Service Points  offers comprehensive Strata and Building Management Platform, a digital service delivery solution designed to modernize how strata councils, property managers, service providers, and residents coordinate building operations. Across North America, strata councils and condominium boards struggle with fragmented communication, slow service resolution, lack of visibility into vendor performance, and rising operational costs. Residents experience delayed maintenance, lost requests, and limited transparency, while property managers face mounting workloads and inefficient manual processes.

Traditional building management relies heavily on emails, phone calls, spreadsheets, and disconnected tools. This results in:

• Lost or delayed service requests

• Limited accountability for vendors and contractors

• Inefficient communication between stakeholders

• Difficulty tracking service status, quality and response times in real-time

• Resident dissatisfaction and board frustration

Service Points provides a single source of truth, enabling real-time coordination and oversight across all parties involved. It addresses these challenges with a unified platform that digitizes the entire service lifecycle — from request submission to dispatch, tracking, quality assurance, and performance analytics.

Through a unified mobile app and web portal, residents can submit and track requests in real time, while management teams gain complete operational visibility from intake to resolution. Intelligent automation routes each request to the right internal staff or external vendor based on skill, priority, and request type — ensuring faster response times and measurable service performance. The result is a transparent, efficient, and elevated residential experience powered by data-driven operations.