📞 +1-604-454-0138 ✉️ info@servicepoints.ca
Intelligent Operations Platform

Where complex operations become effortless workflows

Service Points orchestrates your most complex service operations — from commercial field dispatch to healthcare interoperability — giving you real-time visibility, intelligent coordination, and measurable outcomes.

1,200+
Field workers coordinated
65+
Technicians dispatched daily
3x
Faster job completion
40%
Less coordination cost
Live dispatch — Commercial HVAC
14 active jobs
4 technicians en route · 3 activities pending
Utilization rate
82%
↑ 17% this month
First-time fix rate
89%
↑ from 71% baseline
Trusted across
Commercial HVACConstructionMedical Equipment FSMClinics & EMRPharmaciesStrata Management
Our solutions

One platform. Every service operation.

Whether you're dispatching technicians, coordinating patient care, managing prescriptions, or running a building — Service Points orchestrates it all.

⚙️
New — Field Service Management

Orchestrated dispatch for complex field operations

Smart dispatch, activity sequencing, and real-time coordination — built for commercial HVAC, construction, and medical equipment FSM teams with multi-step, multi-technician jobs.

View all FSM solutions →
82%
Technician utilization (up from 65%)
3x
Faster job completion
40%
Less coordination overhead
$15K
Margin recovered per large job
🌡️
FSM — Commercial HVAC

Commercial HVAC orchestration

Chiller installations, VRF retrofits, and large commercial system servicing — where multi-step, multi-technician coordination directly impacts your job margin.

  • 5-day chiller installations with 4+ technicians
  • Activity sequencing from site survey to handover
  • EPA compliance logging built in
🏗️
FSM — Construction

Multi-trade construction coordination

For GCs managing multi-trade jobs where framers, electricians, plumbers, and inspectors must follow a strict sequence — and one delay cascades into $10K+ of rework.

  • Trade dependency enforcement across all subcontractors
  • Inspection scheduling triggered automatically
  • Real-time status across every active site
🚑
FSM — Medical Equipment

HIPAA-compliant home health dispatch

Home health agencies and medical equipment service teams — where HIPAA, credentialing, and clinical activity sequencing are non-negotiable.

  • HIPAA-compliant workflow orchestration
  • Credentialing-based dispatch for each activity
  • Nurse → equipment → training → billing sequencing
🏥
Healthcare

Healthcare interoperability & clinic operations

Integrated EMR, physician and patient apps, and seamless medical record migration — built for Canadian clinics.

  • Integrated EMR with physician and patient apps
  • Medical record migration and EMR support
  • HIPAA-compliant data handling
💊
Pharmacy

End-to-end pharmacy digital platform

Prescription refills, consultation requests, real-time tracking, and last-mile delivery — all in one platform.

  • Patient app for refills, renewals, consultations
  • Pharmacist dispatch and order management
  • End-to-end delivery tracking
🏢
Strata & Property Management

Transparent service coordination for buildings

Eliminate the email black hole. Real-time visibility into service requests, automated task coordination, and a single source of truth.

  • Resident-facing service request portal
  • Automated task coordination
  • Contractor dispatch and scheduling
How it works

One engine. Three core capabilities.

Every Service Points solution — whether for field service, healthcare, pharmacy, or property management — runs on the same three horizontal capabilities underneath.

01

Orchestrate

Define activity sequences with predecessor logic — activity B only starts when activity A is complete. No manual handoffs, no phone calls, no waiting.

HVAC jobs
Construction trades
Healthcare visits
Pharmacy fulfillment
02

Dispatch

Match the right person to the right job — by skill, proximity, availability, and certification. Dispatch happens automatically the moment a job or activity is ready.

Technicians
Clinicians
Pharmacists
Contractors
03

Track

Real-time visibility for every stakeholder — operators see every job, customers see their service status, managers see the full picture across all active operations.

Job tracking
Delivery tracking
Request tracking
KPI dashboards
Why Service Points

Built by operators, for operators

We built Service Points from the ground up — dispatching 1,200 vehicles, coordinating 65 technicians, and living the coordination problems you face every day.

01

Orchestration, not scheduling

Activity dependencies, skill matching, real-time rerouting — your operations run themselves so you can focus on your customers.

02

Proven at scale

1,200 vehicles dispatched in real-time. 65 field technicians coordinated daily. We understand what breaks at scale before you encounter it.

03

Built for regulated industries

Healthcare, pharmacy, commercial HVAC — compliance, audit trails, and regulatory requirements built in, not bolted on.

04

Vertical-specific

Pre-loaded job templates, skill taxonomies, and compliance fields that match how you actually work — not a generic platform you configure yourself.

05

Mobile-first for field teams

Fast, offline-capable, and simple enough that a technician masters it in 10 minutes on their first day.

06

Measurable outcomes

Every dashboard shows before and after — so you always know exactly what Service Points is worth to your business.

Ready to eliminate coordination waste?

Book a 20-minute demo and we'll show you exactly how Service Points handles your specific operation.