ServicePoints
Strata & Property Management
End the email black hole in your building Emails go unanswered. Service requests disappear. Residents have no visibility. Service Points gives property managers a single source of truth and residents the transparency they deserve.
60%
Fewer resident complaints
3x
Faster issue resolution
4.8
Avg resident satisfaction score
Service requests — Tower A 🔧
Unit 412 — Leaking faucet
Submitted 8:22 AM · Plumber assigned
In progress 💡
Lobby B — Lighting replacement
Parts ordered · Pending delivery
Pending 🌳
Courtyard — Tree trimming
Completed this morning
Complete Platform features
One platform for residents, managers, and contractors Service Points connects every stakeholder — residents submit, managers coordinate, contractors deliver.
🏠
Resident Portal Give residents a direct line to your property management team — with real-time visibility into every request.
Submit service requests with photos Real-time status tracking Push notifications for status updates Building announcements and notices 📋
Property Manager Dashboard A complete operational command center — every request, every contractor, every building, in one place.
Centralized request queue across all units Contractor dispatch and scheduling Automated priority escalation Reporting and performance analytics 🔨
Contractor Coordination Dispatch the right contractor to the right job — with skill matching and real-time job updates.
Contractor dispatch by skill and availability Digital work orders on contractor's mobile Real-time job status updates from the field Photo documentation and sign-off 📊
Building Analytics Understand your building's operational patterns — where issues occur and how quickly they're resolved.
Request volume by unit, type, and season Contractor performance and cost tracking Resident satisfaction scoring Budget forecasting for maintenance 60%
Fewer complaints
Visibility reduces frustration.
3x
Faster resolution
Automated dispatch eliminates delays.
4.8
Satisfaction score
Up from 3.1 before Service Points.
80%
Less admin time
Automated workflows replace email coordination.
Ready to eliminate the email black hole? Book a 20-minute demo and we'll show you how Service Points transforms your building's service coordination.